HELP CENTER

How can we help you?

Quickly find answers to your questions in our complete help center

Browse by category

Getting started

Create an account, first analysis, navigation

Create your Previscore account

3 min

Your first match analysis

5 min

Understanding the interface

4 min

Set up your profile

2 min

AI analyses

Understand our algorithms and how to read them

How our AI works

7 min

Reading and interpreting an analysis

6 min

Real-match vs FIFA analyses

4 min

Accuracy and limitations

5 min

Credits & payments

Buy, use and manage your credits

Buying credits securely

4 min

Analysis prices and costs

3 min

Refund policy

2 min

Fixing a payment problem

5 min

Account & security

Secure and manage your account

Securing your account

4 min

Changing your password

2 min

Recovering a hacked account

6 min

Closing your account

3 min

Technical help

Solve technical problems

Sign-in problems

4 min

Improving performance

5 min

Supported browsers

3 min

Reporting a bug

3 min

Legal & policies

Terms, privacy, your rights

Our terms of use

8 min

How we protect your data

6 min

Responsible gambling

7 min

Your rights as a user

5 min

Popular tutorials

BeginnerVideo

Complete beginner's guide

Everything you need to know to get started

15 min12.5K views
IntermediateVideo

Mastering FIFA analyses

Create and interpret virtual matches

12 min8.2K views
AdvancedVideo

Optimising your strategies

Use AI to make better decisions

18 min6.1K views
All levelsGuide

Security and best practices

Protect your account and play responsibly

10 min9.8K views

Contact support

Email support

For all your detailed questions

Response:2-4 hours
Availability:24/7

Telegram

Active community and fast support

Contact:@previscore
Response:15-30 minutes
Availability:24/7

Technical support

Specialised technical issues

Response:1-2 hours
Availability:Mon-Fri 8am-6pm

Urgent support

Critical issues only

Contact:+229 95 12 34 56
Response:Immediate
Availability:24/7

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